Forum Discussion

6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So,...

EA_Blueberry

Community Manager

6 years ago

@HZ-Almaril

Sorry to hear what's happening. We can help you out with this but we'll need more information to get started.

Can you please include a DxDiag so we can see your system specs and error reports?
What steps have you tried so far in attempt to fix it?
Do the crashes/freezes happen at a certain point every time or randomly when you're playing?

HZ-Almaril
6 years ago
Added dxdiag.
The crashes happen at the start of a game, from just after the loading screen, to the drop moment. Once the timer for the drop ends, it doesn't crash anymore (if memory serves). I will add that this has gotten worse : I tried playing tonight and it happened around 2 out of 3 games. The game simply freezes, no error message, and I have to go kill the process in windows. It seems to happen more often when I try streaming on twitch, but I can't be 100% sure.

Steps I have tried (and none of those helped in any way) :
- Reverted to an older nvidia graphic driver.
- Tried changing a few video/game settings in game. (I play by default with the lowest settings).
- Repairing the game using the origin client.
- Tried playing alone, playing with a friend with him as group leader, then me as group leader.
- Tried playing from an alternate account.
- Tried playing ranked or regular games
Thank you in advance.
DxDiag.txt94 KB
HZ-Almaril
6 years ago
@EA_Blueberry forgot to tag you
- EA_Blueberry
  Community Manager
  6 years ago
  @HZ-Almaril
  
  Everything looks updated from what I see. There are some Twitch UI, Firefox, and Whatsapp errors. Can you try reinstalling all those programs and make sure they have the latest updates? I see that you have a camera attached, I doubt that's causing the crashes, but it's worth experimenting to see if removing that helps. Could help point you in the right direction on whether the drivers for that need to be reinstalled.
  
  Do you use any lighting software at all and do you crash if you play the game after a clean boot? (immediately launch the game once the PC boots back up and do not play with any overlays)
  
  How to Clean Boot your PC
  
  https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
  - HZ-Almaril
    6 years ago
    @EA_Blueberry Hi, tried everything. It seems that I mostly (exclusively ?) crash when I stream on twitch with OBS. The game with every setting on low + stream has a huge performance issue (drops to 40-50fps at times). Every setting on high without stream, no issue. It looks like to me that if it pushes my computer too much, it freezes and crashes (but somehow only in the pre-match phase ?)
    Well, make of it what you need. To make it short : stream + apex = constant crash, apex only = doesn't seem to crash.
    In any case, since many people have this issue, it'll probably need to be fixed by the devs themselves.