Forum Discussion

6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So,...

EA_Blueberry

Community Manager

6 years ago

@HZ-Almaril

Most of these Access Violation errors are related to a corrupted video card driver, but as you said you tried rolling back. I see that you use Razer, can you try uninstalling any Razer software you have on your PC? Synapse has been connected to some crashes.

One player figured it out was due to fauly ram. Check out this post

Do you have Rivaturner?

Make sure Origin In-Game is disabled under your Origin client's Application Settings.

Let us know if any of these steps help! 👍

HZ-Almaril

6 years ago

@EA_Blueberry No, I won't uninstall any razer software. As of now, I use Razer Synapse to get my sensitivity right. So no, I'm not going to uninstall it, there wouldn't be much point playing otherwise.

It's also not my ram. Otherwise I'd get a lot of issues outside of Apex. I don't.

I don't have Rivaturner.

Considering the amount of posts telling you about crashes in the pre-match phase, I'd appreciate a comment from the devs about this issue that has lasted for a little while now a lot more than trying to pin down the crashes on my end. I'm getting tired of trying stuff that I almost certainly know will be useless.

EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

A great way to find out if it's connected to a bad driver for the Razer software is to completely uninstall it, play the game, and see if it crashes. You say it's crashing every other game and I'm not asking you to play without the software going forward, but if the crashing suddenly stops it helps pinpoint where the issue lies, whether it be a bad driver or compatibility issue we need to raise up to the dev team to ensure they are aware of conflicts of other types of software and our game.
- Zeelmaekers
  Hero+
  6 years ago
  Hey @HZ-Almaril
  
  if you tried EA_Blueberry's steps can you try these steps?
  
  I see a lot of Apphang codes, You may want to use the windows file checker.
  Just to make sure all windows files are fine and maybe restore some corrupted files.
  
  Press your Windows key, type CMD.
  Then right-click the command prompt icon and run as administrator.
  Now type here: DISM /Online /Cleanup-image /Restorehealth
  This can could take a couple of minutes to start and maybe around 30 minutes to complete.
  When that is done, try to run the sfc /scannow.
  When you see Verification 100% complete, type exit.
  Now open or download CCleaner.
  Locate yourself to the Registry tab and scan for issues.
  Click on Fix selected issues, it will prompt you to save your registry, just save this on your desktop just in case.
  Then confirm again and let CCleaner do its job. when this is finished do a reboot and try streaming apex again.
  
  Let me know if that changes anything.
  - HZ-Almaril
    6 years ago
    @Zeelmaekers Hi. Can't run the first command, it tells me that "the option online/cleanup-image/restorehealth is unknown". Error 87.