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StopMovingBBG's avatar
1 day ago

Crash report handler error when launching

Hello,

When I launch Apex Legends on Steam (PC), Easy Anti-Cheat loads to 100%, and then I get a Crash Report Handler error. After that, the Easy Anti-Cheat window freezes, and the game never launches.

I've attached my crash report (.pak/.packer) file, hope that someone can help identify the issue. I would really appreciate any assistance.

Thank you!

2 Replies

  • Thanks for the reply!

    I've already tried both of those steps. I verified the game files through Steam and also closed all background applications that could interfere with the game (including overlays and monitoring software), but unfortunately neither of them worked.

    I'm still getting the exact same Crash Report Handler error, and the game won't launch.

    I've attached a screenshot of the error along with the crash .dmp file in case they help identify the cause.

    Thanks again for your help—I really appreciate it!

     

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey there,

    Since you're getting that error right as that loads to 100% before the game even launches, that typically points to something preventing the game's startup from launching successfully.

    There are a couple things that may be worth trying if you haven't already. 

    • Verify the game files through Steam > Library > Apex Legends > Properties > Installed Files > Verify integrity of game files.
    • Temporarily close any software that may impact games before trying to launch Apex. This is most commonly going to include anything with an overlay (Discord, Game Bar, Overwolf, etc.), controller remapping programs, RGB utilities, and even hardware monitoring software, then try launching the game again.

    If that's still going on after that point, could you also post a screenshot or the full text of the exact error? That may help narrow down what's causing the launch to fail.

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