Forum Discussion

TheGoatedGrandpa's avatar
TheGoatedGrandpa
Seasoned Newcomer
6 months ago

Crash Report Handler Memory Dump Error

Recently I have been getting this error message [The application has encountered an unexpected error. You can choose to create a memory dump, which will aid our support team in diagnosing your issue] when trying to launch Apex Legends. This is the "path" it gives me every time: C:\Users\zoeyd\AppData\Local\Temp\PACKER_7811687_15748.dmp

I've tried uninstalling and reinstalling both the game and the EA app and nothing is working. I am unable to find any information on how to fix this online and the problem has persisted for multiple days now. I attached a screenshot of the error message. 

Any solutions?

8 Replies

  • Hey there, I've been away from game for a year, before then I had no problem, just got back into the game this week, and I'm facing this random freezing happening randomly, sometimes in menu sometime in middle of looting of fight ... no matter what, when freezing happens the whole system freezes for few seconds, and sometimes it even stays like that, and I have to restart the system manually with power button lol

    Sometimes I get that error in this format or the one I attached, I've tried every fixes possible and pls don't tell me verify the game or Un/install it
    even checked the temperature of GPU and optimized it more but nothing changes and I can't enjoy the game .. hell, even play it like how it was before

    My system :
    GTX1650 super
    Ryzen 5 3500x
    16GB ram 
    A520M-K motherboard

  • @TheGoatedGrandpa@Riddle_Spratt@z55878162, & @KoarMx If you're on PC, here's a few things you could try:

    - Repair your game's files:

    - EA App: Go to your game library and click on Apex Legends, then click on "manage", and then "repair".

    - Steam: Go to your game library and click on Apex Legends, then click on the gear icon near the right side of the launcher, (below the game's artwork banner). Now, click on "properties", then "installed files", and then lastly, "verify integrity of game files".  

    - Epic Games: Go to your game library and click on the 3 dots next to Apex Legends. Click on "manage", and then "verify".

    Note: If you don't see this as an option on Epic Games and you have Apex Legends installed through the EA App, follow the steps for the EA App.

    - Reinstall the game
     
    - Clear Game/Launcher Cache:
     
    - EA App
    - Steam
    - Epic Games

    Note: Steam doesn't exactly have a way to clear the game's cache, only a way to clear the download cache, but it might help.

    - Repair your system's files:

    - Open the Command Prompt in administrator mode

    - Type, "DISM /Online /Cleanup-image /Restorehealth" (without the quotes), and wait for it to finish.

    Note: DISM stands for "Deployment Image Servicing and Management tool". It often repairs Microsoft related files, such as issues with Window apps. Some problems with the next file checker can only be fixed after running this one first.

    - Now type, "sfc /scannow" (without the quotes), and wait for it to finish.

    Note: sfc stands for "System File Checker". This one will repair system files, (such as important Windows drivers).

    - Lastly, restart your PC.
     
    - Changing your graphics settings in the system settings:

    Windows Settings > System > Display > Graphics > Change Apex Legends' graphics.
     
    - Other possible fixes for PC players:

    - Disabling any programs that may interfere with Apex Legends.

    - If you use AMD Software꞉ Adrenalin, try reinstalling it.

    - Updating Windows, system drivers, etc.

    Let me know if any of these had worked for you.

  • Rgoue's avatar
    Rgoue
    3 months ago

    I've tried the steps in "Repair your system's files" below which got rid of needing to verify the game files via Steam and the "creating dmp file" error. However, now Apex crashes without an error code or creating that dmp file. I have a 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz, 4090, and 64GB of RAM. NVIDIA driver is up to date as of 01/19/25

    I've uninstalled and re-installed Apex through EA app and Steam but doing so did nothing. I can't think of anything else to do besides factory resetting my PC. 

  • It semms same to me I have a 13900ks and 4090 I think might be 13gen cpu issue?

  • I also I am a pred rn unable to play the game to keep it

  • semeckha's avatar
    semeckha
    2 days ago

    nothing helped me. please help me fix this error.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,880 PostsLatest Activity: 56 minutes ago