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WongPlembang's avatar
WongPlembang
Newcomer
20 hours ago

CRASH REPORT HANDLER PACKER_53367453_6096.dmp

Please help me, i cant play game because of this error.  how i can fix it?

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Hi WongPlembang​,

    Sorry to hear Apex keeps crashing and preventing you from playing.

    The PACKER_53367453_6096.dmp shown in the screenshot is a crash dump created by the Crash Report Handler rather than a specific error code. The HTTP code: 200 message indicates that the report was uploaded successfully, but the file name itself doesn’t tell us what caused the crash.

    Could you please let us know:

    • Whether the crash happens when launching the game or after entering a match
    • Whether it happens every time or only occasionally
    • Whether you play through Steam or the EA app
    • What troubleshooting steps you’ve already tried

    Please also attach a DxDiag report as a .txt file so we can check your system and driver information:
    How to run a DxDiag report on your PC

    In the meantime, please try verifying or repairing the game files, updating your graphics driver, and temporarily disabling overlays and background applications such as Discord, Steam Overlay, NVIDIA Overlay, MSI Afterburner, or RivaTuner.

    You can also follow the additional steps in this guide:
    Troubleshoot crashing or freezing

    Thanks for reporting this. Hopefully, the additional details will help us narrow down what is causing the crash.

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