Forum Discussion

Salty_Vengeance's avatar
Salty_Vengeance
4 years ago
Solved

Crash to Desktop - No Error Log - No Event Viewer

Hello,

I just reinstalled Apex for a 2nd time. The game will randomly crash to the desktop without giving an error, no error log in the documents folder, and no video error (Nvidia) indicating crashed drivers. Other games such as Fortnite, RE: Village, Warzone, Battlefield, all run without crashing. The system at max on CPU temp is 50 degrees. No OC on GPU.  

Specs

W10, RTX 2080, i5 10600k, 16GB DDR4 @ 1750 

- Made sure EasyAntiCheat has full restart of service via task manager for each of possible 3 failures

- Windows Event viewer doesn't show any error at all

- Using Riva Tuner to limit FPS to 120 (still crashes with or without Riva Tuner)

- Made sure Origin is being run with admin priv. 

- I've done a repair service in Origin 

- Turned off anti-virus, system performance cleanup tools, boosters, Nvidia broadcast, you name it. 

- Lowered graphic settings to lowest, matched desktop native (1920x1080) so not using DSR

- Turned off Origin In-Game

- Turned off Nvidia in Game

- Using Wired Internet @ 120+ Mbps

- Windows 10 is up to date

What else am I missing here? Without it producing an error log, nor anything in event viewer, I'm at a loss. 

  • CroL0co's avatar
    CroL0co
    4 years ago

    The problem is probably your CPU overclock. I have the same problems sicne day 1, one patch it's all fine and the other the game starts crashing to desktop and the only "fix" is to lower my cpu clocks or increase the voltage. It suxx because every other game I play works flawlesly and my CPU OC is 100% stable in various applications and stress tests. 
    For example a month ago there was a patch and after it I could dial back my 24/7 CPU overclock and everything was running perfect, keep in mind that I haven't changed anything on my PC, no hw, no software and even no driver or windows updates. Then after they released the small 15mb update (the one for the EALive event charm) the game started crashing again.
    You can try to lower your clock by 100-200mhz or increase the voltage (you can go up to 1.35v with that cpu if the temps are ok) or just wait for the Season 10 patch and hope they will fix this mess...

6 Replies

Sort By
  • Salty_Vengeance's avatar
    Salty_Vengeance
    4 years ago

    Fault bucket 1316969082838154128, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: R5Apex.exe
    P2: 1.0.0.0
    P3: 60f77de8
    P4: ntdll.dll
    P5: 10.0.19041.1110
    P6: e7a22463
    P7: c0000005
    P8: 000000000003165c
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER826C.tmp.WERInternalMetadata.xml

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_R5Apex.exe_3d7257caa0a4b45c723f23e59f9c2c648ebbc2_d54c36f2_e15bdce8-f35b-4f1a-85cc-e7833be16953

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2957d116-9451-4ec2-9aff-ca2a92cb221a
    Report Status: 268435456
    Hashed bucket: b6bf735e6c38cac44246d0673abd7b90
    Cab Guid: 0

  • CroL0co's avatar
    CroL0co
    New Veteran
    4 years ago

    The problem is probably your CPU overclock. I have the same problems sicne day 1, one patch it's all fine and the other the game starts crashing to desktop and the only "fix" is to lower my cpu clocks or increase the voltage. It suxx because every other game I play works flawlesly and my CPU OC is 100% stable in various applications and stress tests. 
    For example a month ago there was a patch and after it I could dial back my 24/7 CPU overclock and everything was running perfect, keep in mind that I haven't changed anything on my PC, no hw, no software and even no driver or windows updates. Then after they released the small 15mb update (the one for the EALive event charm) the game started crashing again.
    You can try to lower your clock by 100-200mhz or increase the voltage (you can go up to 1.35v with that cpu if the temps are ok) or just wait for the Season 10 patch and hope they will fix this mess...

  • toppic's avatar
    toppic
    4 years ago

    same problem here. no point for you to try to fix it.

    It is a game problem, not your hardware. We just have to unstall the game and wait for EA to drop there balls and fix this *

  • Salty_Vengeance's avatar
    Salty_Vengeance
    4 years ago

    It is overclocked to 5.1 ghz using 103 fsb. The voltage needed increase in order to keep stable. So I'll need to lower core and voltage to see if that fixes it. 

    The pain in the butt here is sometimes I can play 3 arena matches back to back and no issue. But going into trios, it crashes randomly. Is that because the trios uses more cpu than arena ? 

  • Salty_Vengeance's avatar
    Salty_Vengeance
    4 years ago

    That was the issue. I lowered my FSB by about 200mhz and still was crashing. So I said screw it, placed a solid 5ghz, and lowered the voltage to the CPU. The game has been running stable ever since. You know I thought it might have been the overclock but that seemed so simple I didn't think that'd be it. 

    Thanks for the assistance. 

  • CroL0co's avatar
    CroL0co
    New Veteran
    4 years ago

    Glad I could help. Just for info i dialed up my standard OC after teh Season 10 patch and it's working again. You can try out your 5.1ghz OC maybe.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,986 PostsLatest Activity: 2 days ago