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62r1rvt2bdgu's avatar
3 years ago
Solved

Crashing on lanch (xbox one)

Game has been crashing every time I try to Lanch the game. It starts, goes to the first screen with ballistic then goes black and goes back to the home screen with no error code. This has not been happening with any other game and I've already gone through every other suggestion on the crashing help page. This has been happening for around three weeks now.

  • Please try the following:

    *Clear Xbox cache
    Power off your Xbox One by holding the power button until it turns off.
    Unplug your power blick, press and hold the power button several times to expel remaining power. Wait for 10 seconds and plug the brick back in.
    Wait for the light on the brick to change from white to orange and turn your Xbox on.
    -----------------------------------------
    * Clearing MAC address
    Go to Settings> All settings> Network> Network settings
    In here press on advanced settings and alternate MAC address option, press on 'clear'
    Restart your xbox
    -----------------------------------------
    * Remove and unplug USB devices
    If you have any devices plugged into your Xbox, please unplug them.
    Sometimes it may interfere with the game.
    -----------------------------------------
    * Re-install the game
    Try to reinstall the game and see if the issue is resolved

1 Reply

  • Please try the following:

    *Clear Xbox cache
    Power off your Xbox One by holding the power button until it turns off.
    Unplug your power blick, press and hold the power button several times to expel remaining power. Wait for 10 seconds and plug the brick back in.
    Wait for the light on the brick to change from white to orange and turn your Xbox on.
    -----------------------------------------
    * Clearing MAC address
    Go to Settings> All settings> Network> Network settings
    In here press on advanced settings and alternate MAC address option, press on 'clear'
    Restart your xbox
    -----------------------------------------
    * Remove and unplug USB devices
    If you have any devices plugged into your Xbox, please unplug them.
    Sometimes it may interfere with the game.
    -----------------------------------------
    * Re-install the game
    Try to reinstall the game and see if the issue is resolved