Forum Discussion

2 years ago

Solved

Crashing on lanch (xbox one)

Game has been crashing every time I try to Lanch the game. It starts, goes to the first screen with ballistic then goes black and goes back to the home screen with no error code. This has not been ha...

EzyHawk
2 years ago
Please try the following:
*Clear Xbox cache
Power off your Xbox One by holding the power button until it turns off.
Unplug your power blick, press and hold the power button several times to expel remaining power. Wait for 10 seconds and plug the brick back in.
Wait for the light on the brick to change from white to orange and turn your Xbox on.
-----------------------------------------
* Clearing MAC address
Go to Settings> All settings> Network> Network settings
In here press on advanced settings and alternate MAC address option, press on 'clear'
Restart your xbox
-----------------------------------------
* Remove and unplug USB devices
If you have any devices plugged into your Xbox, please unplug them.
Sometimes it may interfere with the game.
-----------------------------------------
* Re-install the game
Try to reinstall the game and see if the issue is resolved

EzyHawk

Hero

2 years ago

Please try the following:

*Clear Xbox cache
Power off your Xbox One by holding the power button until it turns off.
Unplug your power blick, press and hold the power button several times to expel remaining power. Wait for 10 seconds and plug the brick back in.
Wait for the light on the brick to change from white to orange and turn your Xbox on.
-----------------------------------------
* Clearing MAC address
Go to Settings> All settings> Network> Network settings
In here press on advanced settings and alternate MAC address option, press on 'clear'
Restart your xbox
-----------------------------------------
* Remove and unplug USB devices
If you have any devices plugged into your Xbox, please unplug them.
Sometimes it may interfere with the game.
-----------------------------------------
* Re-install the game
Try to reinstall the game and see if the issue is resolved