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Stralgarr049's avatar
Stralgarr049
New Traveler
7 years ago

Crashing shortly after launching game on PC

The first time I played, I got into a match, but crashed loading into it. The second time I got into a match and played for 5 minutes, before it crashed. Now it's crashing before I can even do anythi...
HUN_Laykray's avatar
HUN_Laykray
7 years ago

Exact same problem for me://

PROL0G's avatar
PROL0G
7 years ago

I have the same problem (crashes everytime I try to load into a match) on my desktop. Works fine on my laptop though. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Hey @PROL0G @Stralgarr049  @HUN_Laykray  @Touhitsu10, 

    So far we have few player confirming that doing this may work: 

    • Reinstall Origin and Apex. 
    • Updating windows 10 to version 1809.

    I do recommend these troubleshooting to start off:

    • Clean boot.
    • Run CCleaner.
    • Turn of any Firewall or Anti Virus programs.
    • Make sure that windows up to date. 
    • Make sure that all drivers for your hardware is up to date. 

    If nothing above work, please write down what you have done, it will easier for us to see what the potential issue can be.

    We are going to need some more Dxdiag from you, to see drivers and hardware. 

    You can also tag me by doing @ and then my name. 

    /Atic 

    • Yodil's avatar
      Yodil
      7 years ago

      @EA_Atic 

      Hi!

      I have done everything you have listed and it has taken me so many hours, it still doesn't work and the fact that it doesn't and that I have exhausted your list is very frustrating for me. I really hope there will be a fix for this problem very soon. I launch the game and then I enter training, or just a regular game. When im on the loading screen it loads for a short moment and then the game crashes and im back to seeing my desktop. This is so frustrating and annoying especially when I have done everything that was on your list. I hope you can help me out here.

      Thank you. 

    • mfAPR-'s avatar
      mfAPR-
      7 years ago

      Hello @EA_Atic 

      I have attempted everything in the trouble shooting guide you have provided. I'm uploading my DxDiag as well for reference.

      I haven't been able to play more than 2-3 minutes in a game without the game crashing to desktop with no error message.

      I have tried fullscreen, windowed, and windowed fullscreen all with no success, as well as trying default graphics settings and everything on Low.

      I have tried NVidia Driver Version 417.71, the latest driver version and even one from January. It has happened on Windows Version 1803 as well as 1809.

      I'm at a loss here.

      Thanks.

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