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Stralgarr049's avatar
Stralgarr049
New Traveler
7 years ago

Crashing shortly after launching game on PC

The first time I played, I got into a match, but crashed loading into it. The second time I got into a match and played for 5 minutes, before it crashed. Now it's crashing before I can even do anythi...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago

Hey @PROL0G @Stralgarr049  @HUN_Laykray  @Touhitsu10, 

So far we have few player confirming that doing this may work: 

  • Reinstall Origin and Apex. 
  • Updating windows 10 to version 1809.

I do recommend these troubleshooting to start off:

  • Clean boot.
  • Run CCleaner.
  • Turn of any Firewall or Anti Virus programs.
  • Make sure that windows up to date. 
  • Make sure that all drivers for your hardware is up to date. 

If nothing above work, please write down what you have done, it will easier for us to see what the potential issue can be.

We are going to need some more Dxdiag from you, to see drivers and hardware. 

You can also tag me by doing @ and then my name. 

/Atic 

mfAPR-'s avatar
mfAPR-
7 years ago

Hello @EA_Atic 

I have attempted everything in the trouble shooting guide you have provided. I'm uploading my DxDiag as well for reference.

I haven't been able to play more than 2-3 minutes in a game without the game crashing to desktop with no error message.

I have tried fullscreen, windowed, and windowed fullscreen all with no success, as well as trying default graphics settings and everything on Low.

I have tried NVidia Driver Version 417.71, the latest driver version and even one from January. It has happened on Windows Version 1803 as well as 1809.

I'm at a loss here.

Thanks.

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