Heirloom Bug

Hi amgrimm 

It's most likely that you have made a miscalculation on the 500 Apex pack count, and/or included packs that don't count, as the granting of shards is guaranteed and automatic on the opening of each 500th pack. But sadly there's no manual way to check the count atm, so no-one can help there.

These pack types do not count towards the free Heirloom Shards:

• Collection Event Pack
• Thematic Event Pack
• Milestone Event Pack
• Collection Retro Pack
• Any packs that might provide replacement item

 

Are all your purchases on the same account on the same platform? The reason I asked is there was a lot of confusion when cross progression went through, as to what content was carried forward. 

Specifically:

Content - how does the merge treat the 500 pack counter?

The 500 Apex Pack counter will not merge. Your counter will be carried over from your highest level account.

a-quick-guide-to-apex-legends-cross-progression

And

Do my purchased packs on my lower level account still count towards my heirloom?

Your pack counter would use the primary account for the number of opened packs rather than combining them from all connected platforms.

do-my-purchased-packs-on-my-lower-level-account-still-count-towards-my-heirloom

There was also a very recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with). Please see the comms update by Respawn linked below for more details.

@apexlivecomms update 9th April 2026

More information on the free heirloom shards here:

where-are-my-heirloom-shards

We are all hoping for and waiting on an in-game opened pack counter. I keep a manual count in a note on my phone, currently 240 opened of the potential 500.

Best of luck.