Hello,
Apex wont open on steam when I try to open but ive never had problems before. I got it to work yesterday after restarting my pc and steam multiple times somehow. The crash handler comes up and provides a dump of the crash to show the ea help on helping me with this issue. It is now doing the issue again. Please help! Thanks!
It wont let me add the dump file as it says unsupported extension type
Community ManagerHey there,
Just checking if you're still experiencing this issue. If yes, can you please let us know what steps you've tried so far and provide us with a DxDiag? How to gather information on your PC using DxDiag
Thanks,
The main topic are going wild about some workaround such as "uninstall antivirus" or "disable Windows 11 secure boot". (ref at : https://answers.ea.com/t5/Technical-Issues/Game-Crashes-on-Loading-Startup-screen/td-p/14035143/page/6 )
But to reduce cyber security of our PC/Laptop for playing Apex shouldn't count as a proper solution, I'm I correct?
I still cannot play Apex, already forget how many day passed. But my case it didn't crash, it got a black screen windows.
Even by the black window screen, I still can hear the game sound normally.
It seem the game logic still work as I try to click mouse to enter the lobby (yes, with the black window screen), evaluate by just only the game sound.
Please see DxDiag in attachment.
My problem just got fixed (yesterday still cannot).
Maybe they just release new update and it is work now for me.
In summary, since the first day that cannot enter the game until now. It's around 5 days.
