Forum Discussion

ClearYubi's avatar
ClearYubi
5 years ago

Crashing/Freezing every game/firing range

This happens 100% of the time as of a few weeks ago. My game would just freeze right after I drop or even in the firing range. In borderless windows mode there will be no error message, but in full s...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@ClearYubi 

Gotcha, thanks. 

Have you had the chance to try starting up your PC in a Clean Boot before launching the game to see if that makes any difference at all? If there's anything else running on the PC that could be contributing to the crashes that might help to get around it. 

For more details on how you can set one up check out the EA Help website. Let me know how that goes when you've had the chance to try it out. 

Thanks again, 

/Kent

ClearYubi's avatar
ClearYubi
5 years ago

@EA_Kent 

Hello Kent,

I have tried a clean reboot from a previous support I had with EA to try to fix it, didn't work. I have also restarted windows/formatting so I am on a clean PC with only Apex and a few other games.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ClearYubi 

    Gotcha, thanks for giving it a shot. 


    Have you been keeping an eye on your temperatures while Apex Legends is running? None of the hardware in your PC is running too hot? 

    /Kent

  • ClearYubi's avatar
    ClearYubi
    5 years ago

    Hello @EA_Kent 

    I have been monitoring my temps, no problems there, Apex freezes before it can even start to warm up my GPU, I've tested with some bench marks that have gotten my GPU to 70C and it's stable 

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