Cross-progression bug
Cross-progression totally failed on my account. I played once or twice on a PC and got to level 10.. I usually play PS5 and have been playing playstation for 6 years.. Cross-progression update comes by and deletes my ps5 account and keeps my level 10. So terrible
Hey @Cameron_Golds,
Sorry to hear about the trouble you've run into.
To clarify, this is not due to a bug with Cross Progression, but is due to the fact that your PSN account was unlinked from the EA account where that progress was initially earned.
It looks like this particular EA account had not even launched Apex on PlayStation until the end of December, so if you had played prior it would have been under a different EA account.
Progress is stored at the EA account level, not on your individual platforms like PS5. This progress cannot be transferred between separate EA accounts, so moving the PS5 account from the EA account where that was earned has caused you to lose access to that progress.
You would need to relink the PS5 account to its original EA account to try restoring that progress as outlined in the guide below.