2 years ago
Cross progression issue on apex xbox to pc
After cross progression released my account cross progressed to my level 1 pc account instead of sharing my Xbox account's progress to my pc. I tried unlinking and re-linking but it hasnt done anythi...
- 2 years ago
Hey @Okumisu,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. It sounds like that may be what happened here. Was your Xbox previously linked to a different EA account before linking it here?
To correct that you would need to re-link your Xbox account to the original EA account where the progress was made. That progress cannot be transferred or merged to a different EA account.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.