Forum Discussion

2 years ago

Solved

Cross progression message popped up but then nothing happened?

When I logged into apex today I saw the message the said "Cross Progression is Here!" and out of muscle memory just clicked it away and started up the game. The second pop up telling me what accounts...

cross-progression

EA_Illium
2 years ago
Hi @SWAGLEGION

If the EA account you are trying to link the Xbox to is the original account you should not get this message.

This might indicate it was linked to a different one, I would recommend reaching out to our support to further investigate this.

How to use EA Help

Cheers!

EA_Illium

EA Staff (Retired)

2 years ago

HI @SWAGLEGION

To confirm if you unlinked your Xbox from an older EA account to the new one on PC you will not retain your progress as progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

In order to attempt to recover your items and progress you will need to link the Xbox back to its original EA account.

Cheers!

SWAGLEGION

2 years ago

I can not link the xbox account to the original EA account due to it only letting me link a xbox account to a EA account once in the accounts lifetime

EA_Illium
EA Staff (Retired)
2 years ago
Hi @SWAGLEGION

If the EA account you are trying to link the Xbox to is the original account you should not get this message.

This might indicate it was linked to a different one, I would recommend reaching out to our support to further investigate this.

How to use EA Help

Cheers!