Forum Discussion

2 years ago

Solved

Cross-Progression Pop-Up but didnt receive anything

So I just received the Notification that I received Cross-Progression. However, after pressing continue, the screen that it is loading disappeared quickly. Also, I didn't receive the Second Pop-Up. I...

cross-progression

EA_Illium
2 years ago
Hi @sheluvpa1n

To confirm on your EA account you have Steam and PSN linked, but don't see any skins from your PSN on your Steam platform?

If so, to check was the PSN linked to an older (original) EA account before being linked to its current one?

If that is the case your items, skins, etc are stored at an EA account level and would be on your original EA account the PSN was linked to. To attempt to get those items back you would need to relink the PSN account to its original EA account.

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @ItsxXCrankXx

Apologies to confirm you are currently missing skins and other items from your PS4 platform.

If so, to check was it ever linked to an older/original EA account prior to the one it is currently linked to?

If so, progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

ItsxXCrankXx

2 years ago

@EA_Illium I checked my PS4 account... My PS4 now has the progress of my steam account and all skins I had on my PS4 are gone ... I spend like 50€ in total on that account and everything is gone now

Super_Sentient
2 years ago
@ItsxXCrankXx Your solution is uninstalling and finding another game. Cross progression has literally broken the community into shambles with no solutions or fixes. Sad but exciting so many more things to experience and play. Every good thing comes to and end and it seems like its Apex time.
EA_Illium
EA Staff (Retired)
2 years ago
HI @ItsxXCrankXx

To confirm which skins and items are gone? Some skins are not eligible as they are platform-specific.

Another issue might be if you unlinked the PSN account from an older EA account. As progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.