Forum Discussion

2 years ago

Solved

Cross-Progression Pop-Up but didnt receive anything

So I just received the Notification that I received Cross-Progression. However, after pressing continue, the screen that it is loading disappeared quickly. Also, I didn't receive the Second Pop-Up. I...

cross-progression

EA_Illium
2 years ago
Hi @sheluvpa1n

To confirm on your EA account you have Steam and PSN linked, but don't see any skins from your PSN on your Steam platform?

If so, to check was the PSN linked to an older (original) EA account before being linked to its current one?

If that is the case your items, skins, etc are stored at an EA account level and would be on your original EA account the PSN was linked to. To attempt to get those items back you would need to relink the PSN account to its original EA account.

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hi @sheluvpa1n

To confirm on your EA account you have Steam and PSN linked, but don't see any skins from your PSN on your Steam platform?

If so, to check was the PSN linked to an older (original) EA account before being linked to its current one?

If that is the case your items, skins, etc are stored at an EA account level and would be on your original EA account the PSN was linked to. To attempt to get those items back you would need to relink the PSN account to its original EA account.

Thanks!

sheluvpa1n

2 years ago

@EA_Illium yes my psn is linked to my current platform which is steam, I got the notification about the cross progression, but none of my old items came up.