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CitrusBandit13's avatar
CitrusBandit13
5 years ago

Crossplay Issues (Xbox Child Acct + PC)

Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@CitrusBandit13 

Hmmm, got it. Just to make doubly sure, you checked and made sure the Child account isn't connected to the same EA Account as your own Xbox account? 

/Kent

CitrusBandit13's avatar
CitrusBandit13
5 years ago
@EA_Kent

Yes, thanks for the responses... I even went so far as to create a NEW Origin account on PC and try adding the Xbox Child Account... Still having issues.

The XBox Child account can see PS4 players when playing a match, but our friend requests won't go through.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @CitrusBandit13 


    Got it, thanks!

    I'll pass this information along for a look. 

    /Kent

    • jilli1003's avatar
      jilli1003
      5 years ago

      Hello 

      We are having a similar issue. Our son plays Apex on his child account and cross plays with other Xbox one friends with no problem ...but he wants to cross-platform play with friends on PS4 and is unable to. His cross-platform 'enable/disable' button is greyed out. 

      I'm feeling sad and cross because two separate EA advisors on two separate chats ( back on the 7th and 8th of October) told me it was simply a matter of time and because it was in Beta it was being rolled out slowly and he would get the function. Today, after he's waited patiently, another chatbox advisor has said they can't help and referred me to this thread!

      Please can anyone help?

      Jill 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hi @jilli1003, 


        Thank you for the details!

        Just to confirm, have you double-checked the Xbox privacy settings on your son's account to make sure that cross-play is enabled there? You can find more info on how to access those settings over at the Microsoft Support website. 

        Let me know if he's still having trouble playing with his friends on PS4 with cross-play enabled in the Xbox privacy settings. Thanks again!

        /Kent

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