Crossplay Issues (Xbox Child Acct + PC)
Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
Forum Discussion
EA_Kent
Community Manager
Community Manager
Hello
We are having a similar issue. Our son plays Apex on his child account and cross plays with other Xbox one friends with no problem ...but he wants to cross-platform play with friends on PS4 and is unable to. His cross-platform 'enable/disable' button is greyed out.
I'm feeling sad and cross because two separate EA advisors on two separate chats ( back on the 7th and 8th of October) told me it was simply a matter of time and because it was in Beta it was being rolled out slowly and he would get the function. Today, after he's waited patiently, another chatbox advisor has said they can't help and referred me to this thread!
Please can anyone help?
Jill
- EA_Kent
Hi @jilli1003,
Thank you for the details!Just to confirm, have you double-checked the Xbox privacy settings on your son's account to make sure that cross-play is enabled there? You can find more info on how to access those settings over at the Microsoft Support website.
Let me know if he's still having trouble playing with his friends on PS4 with cross-play enabled in the Xbox privacy settings. Thanks again!
/Kent
https://www.amazon.com/photos/shared/wfIt8AfiTTOKshiNgZfkjQ.u6wWU3xPBWtdvgxdJq6x1Q
We had the same problem. We used this thread to try to remedy it, but it didn’t fix it. Once we went in and explored more of the permissions, we found the issue. The photo shows where to look and there were two restrictions for communications outside of Xbox live that we have to allow in order for the cross platform play to work. Hope this helps!
- EA_Kent
Hello again,
Yes, I have double-checked all the permissions are allowed. He still has the same problem, unfortunately.
JillHi, we are having the grey out issue too. All xbox settings have been triple checked, reinstalled app. Not a child account. Having no luck and can't find where the problem is. Please can you help? Can't play with any friends on nintendo or ps4.
- EA_Kent
We've seen similar reports of this happening on Nintendo Switch. We've passed it along to the team for a look.
/Kent
- @jilli1003 I responded to Kent. We found a solution for us.
Please can anyone help my sons crossplatform is greyed out too. We have checked all xbox settings, had a look at account and its an adult account and we have also reinstalled the app but its still greyed out. He cant play with anyone on ps4 if nintendo.
Any ideas what to do next?
Community Highlights
- EA_Blueberry7 years ago
