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CitrusBandit13's avatar
CitrusBandit13
5 years ago

Crossplay Issues (Xbox Child Acct + PC)

Hello, We've been trying to play Apex Legends with an Xbox Child Account + PC account. Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @CitrusBandit13, 

Have you checked to see if cross-play is enabled under the Xbox Privacy settings for that particular account? In addition to the Child Account Family Settings there's another place where you can enable/disable cross-play as well. To see if it's enabled follow the steps below: 

  1. Go to your Xbox settings
  2. Scroll to Account and click on Privacy and Online Safety
  3. Click on Xbox Live Privacy
  4. Click on View Details and Customise
  5. Click on Communications and Multiplayer
  6. Change "You can play with people outside of Xbox Live" to unblock. 

Let me know if you're still running into the same issues with the Child Account afterward. Thanks!

/Kent

jsolizz's avatar
jsolizz
4 years ago

I’ve done this as well and I’m still having the same issue. 

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