Re: How to get help with Apex Legends account bans and suspensions
Dear EA Support Team, I am writing to formally appeal the ban on my EA account linked to my Steam account. My account was illegally hacked and accessed by an unknown third party in 2023, and all violations that caused the account ban were operated by the hacker, not myself. I sincerely request your team to verify the situation and unban my account. Here are the detailed facts of my case: My Steam and bound EA account was stolen by a hacker in 2023. During the account theft period, I never logged in or operated the account, and I did not commit any illegal or disciplinary behaviors. After I retrieved my account, I found it was banned by the official EA system unjustly. I have prepared complete and valid evidence to prove my innocence: Remote IP login records and screenshots: I have retained the screenshots of unfamiliar remote IP logins of my Steam account during the 2023 hacking incident. The login location and IP address are completely different from my usual residence and commonly used devices, which fully proves that my account was controlled by others at that time. Abnormal in-game skin proof: Checked with my in-game friend’s account, a large number of unknown skins and props appeared in my stolen account, which I have never purchased or owned during my legitimate use of the account. All these abnormal items were added during the 2023 account theft period, further confirming that my account was completely out of my control when the violation occurred. I solemnly promise that I have always strictly abided by EA’s user agreements and game rules since I registered the account. I have never used cheats, scripts, plug-ins or any unfair gaming tools, and I always maintain fair play. After retrieving the account, I immediately changed all account passwords, enabled two-factor authentication, and eliminated device security risks to prevent subsequent hacking incidents. I will strictly abide by all official rules in the future. This ban is an innocent penalty caused by account hacking rather than my personal violation. I earnestly ask the official review team to check my account ban records again with my complete evidence including remote IP login screenshots and abnormal skin records verified by friends, lift the account ban and restore my normal account access. Thank you for your time and verification. I am looking forward to your reply.
