Regarding the reset of my Apex Legends progress

Hello Forum Manager, I haven’t logged into Apex for three years, but upon logging in today, I discovered that my progress has been reset—all my items are gone, and my level is back to 1. I’ve looked into this and found that Apex experienced severe server issues in early 2024, which caused many players to lose their progress. I am hoping you can help me resolve this issue; please assist me in restoring my account...