Forum Discussion

Not applicable

5 years ago

Delay in game

Hello. I faced such a problem when playing Apex, after connecting to the match I periodically get into the game where I have a ping(delay) of 500+, it does not fall, does not decompose, but when i l...

EA_Aljo

Community Manager

5 years ago

@Dk_Chimera

I'm seeing packet loss and very high worst ping times well before you reach our test server. The connection to your router looks fine. That's normally an indication that there is an issue with your ISP. What country are you in and do you use a wired or wireless connection?

Dk_Chimera

Not applicable

5 years ago

my ISP have some problems with ddos attack last month, now they fixed it. dont know may be problem appeared after they fixed it

EA_Aljo
Community Manager
5 years ago
@Dk_Chimera

It's possible that could be the issue. Have you tried alternate DNS settings? If not, try the instructions here. Let me know if that helps or not.
- Sp4ceb4lls
  Not applicable
  5 years ago
  Invest in better infrastructure and stop pretending "everything is looking good on our side" there are thousand of comments/post here with people having connection problem!
- Dk_Chimera
  Not applicable
  5 years ago
  Played 2hours with dns like in descriprion, have the same problem in few games. so it did not help. What can i try more?
  - EA_Aljo
    Community Manager
    5 years ago
    @Dk_Chimera
    
    You can try opening the ports for Apex. They are listed here. That may help, but so far it's looking like an ISP issue. Again, that's due to the high pings and packet loss before you reach our test server.