Forum Discussion

Dk_Chimera's avatar
Dk_Chimera
5 years ago

Delay in game

Hello. I faced such a problem when playing Apex, after connecting to the match I periodically get into the game where I have a ping(delay) of 500+, it does not fall, does not decompose, but when i  l...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Dk_Chimera 

I'm seeing packet loss and very high worst ping times well before you reach our test server. The connection to your router looks fine. That's normally an indication that there is an issue with your ISP. What country are you in and do you use a wired or wireless connection?

bbanks-UT's avatar
bbanks-UT
5 years ago

There is packetloss on all of EA's IP range... the ones that say "100%" prior to that are not legitimate packetloss, obviously. The ping also looks to go up when it hits EA's ip range or maybe 1 hop before it?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @bbanks-UT 

    Having the ping go up on the last couple of hops is normally an indicator of distance. The ping gets higher as your data travels farther. This is normal. When the hops closer to the origin have packet loss and high ping times, this is normally an indication that there's an issue with your ISP.

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