Forum Discussion

tanyacatarino's avatar
2 years ago

Desperate for help, lost Apex Coins and Heirloom Materials

Hello good afternoon, i play Apex Legends from Steam.

I was waiting for my friend to play Apex Legends on the lobby, and since he was taking some time to login, i started playing Rocket League with Apex open...

Now here is the problem, my xBox controller is what i use to play Rocket League, and sice i didnt minimize the Apex Legends Lobby, i was randomly sending inputs from my controller while playing Rocket League. So, when i went to play with him, i opened 2 packs i THOUGHT i had from the battle pass and noticed i had Fuse heriloom, I then realised i lost my Apex Coins because i was saving them for the next battle pass. So after thinking about it i realise it was randomly bought while playing Rocket League with Apex Legends open in the background.

Please i do not wish to have these because i was saving Apex Coins for the next battle pass and heirlooms for a future prestige skin of my liking. I've already sent a request on EA Player Help, and i found this website and i'm trying my luck here. Please i need someone from EA to undo these things, please help me i'm desperate.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @tanyacatarino,

    I'm sorry to hear this happened when you were planning on saving those for something else in the future.

    Unfortunately in-game purchases cannot be reversed or refunded however, so once that's been purchased we'd be unable to assist.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 4 days ago
40,631 Posts