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Crispydead's avatar
Crispydead
6 years ago
Solved

Did not receive apex coins

Did not receive apex coins 

  • Zeelmaekers's avatar
    Zeelmaekers
    6 years ago

    Hey @Crispydead 

    If you bought Apex coins and they aren't added to your account.
    You best check first of the transaction was successful and made on the right account.
    If this was the case, you best wait 24 hours as this can take in rare cases some time to get added to your account.

    If you haven't received your Apex Coins after 24 hours.
    You best reach our to the support team so an EA Advisor can look into this case.
    They will make sure you get the Apex Coins you have paid for.
    https://help.ea.com/en/contact-us/

10 Replies

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    6 years ago

    Hey @Crispydead 

    If you bought Apex coins and they aren't added to your account.
    You best check first of the transaction was successful and made on the right account.
    If this was the case, you best wait 24 hours as this can take in rare cases some time to get added to your account.

    If you haven't received your Apex Coins after 24 hours.
    You best reach our to the support team so an EA Advisor can look into this case.
    They will make sure you get the Apex Coins you have paid for.
    https://help.ea.com/en/contact-us/

  • zpuisez's avatar
    zpuisez
    4 years ago

    Did not receive the apex coins I bought Yesterday and it took the money out of my bank too what can I do to get my money back or get the coins 

  • Typhoon0311's avatar
    Typhoon0311
    4 years ago

    Good luck man I've had this happen twice they aren't helpful at all and just make you jump through hoops like you're dumb to avoid having to reimburse you until it's over the number of days they are required to help mostly blaming Microsoft for the issue which is not the case.

  • chandler_bing12's avatar
    chandler_bing12
    4 years ago

    I’m having the same problem. I never had an issue with getting my coins until I had to switch EA accounts and now I have to contact customer service every time I buy some. They were blaming it on the PlayStation Store but I know for a fact it’s just an issue on EA’s end because I’ve never had issues with the PlayStation Store before like this. 

  • gman789321's avatar
    gman789321
    4 years ago
    @Crispydead I've bought like 3,000 Apex coins accross multiple purchases and I've filed multiple complaints, they just straight up will not help me
  • quickchug's avatar
    quickchug
    4 years ago

    I bought apex coins on 5/15/2022.  It is now the next day and they still haven’t shown up.  I love this game and I play it all the time.  I have spent a lot of money on this game and have never had a problem until yesterday.  I wish ea or re spawn would fix this problem so this doesn’t frustrate people anymore, or at least offer me some compensation since the game is causing me this problem 

  • Oxalylo's avatar
    Oxalylo
    4 years ago

    If you log on Origin you will receive the coins, IDK but you won't get them if you go on steam.

  • Mike1344566's avatar
    Mike1344566
    2 years ago

    I send USDT to my apex account since yesterday I haven't received any it's already 25 hours pass now please you guys should send my money to my apex account now please am waiting  

    Here is the payment details 

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