Forum Discussion

ninetimesnine's avatar
ninetimesnine
2 years ago
Solved

did not receive coins

hey, I bought the official redeem code for 2000+150 Apex coins and redeemed it successfully on the EA app. After logging into the game I did not receive my coins. I've been waiting for a whole week for a clear answer from support, but they only change the status to "fixed" and "resolved", and I still don't have the purchased coins. Case ID 180658013 and 180046425, they contain a video confirmation of successful code activation

  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @ninetimesnine,

    It looks like your post was released from the spam filter as mentioned in the earlier thread!

    From what you've attached, it looks like one of the cases is waiting on some additional information from you.

    Please be sure you've attached these exact screenshots so our support has enough information to validate those coins and get them added for you, thanks! 

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @ninetimesnine,

    It looks like your post was released from the spam filter as mentioned in the earlier thread!

    From what you've attached, it looks like one of the cases is waiting on some additional information from you.

    Please be sure you've attached these exact screenshots so our support has enough information to validate those coins and get them added for you, thanks! 

  • ninetimesnine's avatar
    ninetimesnine
    2 years ago
    @EA_Mako,

    I can't attach a video to this post, can't you go to my case and see the details there? You can also download the video and see the metadata when the code was redeemed. My account name is visible, successful code activation is visible, the message about the successful crediting of coins in the EA application is visible
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @ninetimesnine,

    Our support will need the specific screenshots I've linked above.

    We cannot make any changes on the forums, please be sure you're getting those attached to your case, not here on the forums. Thanks!

  • ninetimesnine's avatar
    ninetimesnine
    2 years ago

    Hey @EA_Mako,

    Unfortunately, I could not find a receipt confirming the purchase =(

    Can't you check the code I activated? and you will be convinced that this is an EA license code

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