Forum Discussion

6 years ago

Solved

did not received 1000 apex coins after purchasing champion edition

I BOUGHT THE CHAMPION EDITION AND I DID NOT received my 1000 apex coins ... i have my order number if needed. i checked in the game

EA_Mako
5 years ago
Hey @Rafarel, sorry to hear those coins still haven't shown up for you yet.

We are not able to add those on the forums I'm afraid, but an advisor should be able to help out with that after verifying some proof of purchase information.

You can find more information on how to reach them over at the EA Help website, but if you were having issues with that earlier you can also speak with them over Twitter or Facebook instead.

Rafarel

5 years ago

Same here ! I called the french EA support but this was the worst customer service experience in my whole life !

I bought Champion edition but I didn't receive the coins, I've waited, restarted the game and rebooted the PC.

I am a game a game developer and I know how it is hard to develop these kind of things but I experience so many bugs on this wonderful game, that is too bad.

Somebody @EA can add me the lost 1000 credits on my account please ? Maybe @EA_Atic can help me ?

Thanks a lot 🙏

EA_Mako

Community Manager

5 years ago

Hey @Rafarel, sorry to hear those coins still haven't shown up for you yet.

We are not able to add those on the forums I'm afraid, but an advisor should be able to help out with that after verifying some proof of purchase information.

You can find more information on how to reach them over at the EA Help website, but if you were having issues with that earlier you can also speak with them over Twitter or Facebook instead.

Rafarel
5 years ago
Hello @EA_Mako thanks for your answer.
I reached the EA customer service by phone but this was a very painful experience.
They told me 3 different amount of coins that are supposed to be credited on my account before getting the good number, it is like they do not know what they are doing...
After that the guy told me that he can't do anything about it an that I have to reach the reseller of the product which is the EA shop on Amazon!
Where on earth is has to be Amazon that is responsible for the broken code EA have on its user account API or whatever.
I'm a web service developer for video games and I know for sure that the issue is on EA side, that Amazon is not responsible for EA code or database …
Do you think that after this experience a guy like me would spent any further dollar on the Apex shop?
Please help me because I do want my credits but I do not want to pay another time for it, especially if I'm risking to lose my money ☹️
Thanks a lot, have a great day!
EA_Mako
Community Manager
5 years ago
Hey @Rafarel,

Are you launching Apex through Origin or Steam?

If it's been at least 24 hours and you're trying to launch through Steam, the only other suggestion I have here would be to try launching Apex in Origin instead to see if that loads correctly once you sign in.

Aside from that I'm afraid if we weren't able to verify the code that was claimed and had directed you back to Amazon for this purchase, reaching back out to Amazon for a replacement code would be the best option here.

We're not able to add coins or make any account changes on the forums, I'm sorry.