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li0tt's avatar
li0tt
6 years ago
Solved

did not received 1000 apex coins after purchasing champion edition

I BOUGHT THE CHAMPION EDITION AND I DID NOT received my 1000 apex coins ...

i have my order number if needed. i checked in the game 

  • EA_Mako's avatar
    EA_Mako
    5 years ago

    Hey @Rafarel, sorry to hear those coins still haven't shown up for you yet.

    We are not able to add those on the forums I'm afraid, but an advisor should be able to help out with that after verifying some proof of purchase information.

    You can find more information on how to reach them over at the EA Help website, but if you were having issues with that earlier you can also speak with them over Twitter or Facebook instead.

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hey @Rafarel,

    Are you launching Apex through Origin or Steam?

    If it's been at least 24 hours and you're trying to launch through Steam, the only other suggestion I have here would be to try launching Apex in Origin instead to see if that loads correctly once you sign in.

    Aside from that I'm afraid if we weren't able to verify the code that was claimed and had directed you back to Amazon for this purchase, reaching back out to Amazon for a replacement code would be the best option here.

    We're not able to add coins or make any account changes on the forums, I'm sorry.

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