Forum Discussion

ThatsMeTiger's avatar
ThatsMeTiger
3 years ago

Didn't receive gift

It's been a few months since my friend gifted me a 20 pack gift, but I still haven't received it ☹️
EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @Icepea0934,

please have your friend contact EA support about this issue, as we don't have access to account details here in the forum.

Here is a help article regarding Apex Legends Gifting, where you can find information about the mechanics and potential issues as well.

- Pythia

Icepea0934's avatar
Icepea0934
3 years ago

We also been friend for years he is on pc and im on xbox!

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    The article states what is needed for the transaction, and log in verification is not needed for the receiver. There are different issues that could've come into play, but I cannot check any of that information here.

    If the gift didn't get to you, you, or rather your friend, who send the gift, will have to contact EA Support, as there is nothing we can do in the forum about it. 

    - Pythia

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