Forum Discussion

5 years ago

Solved

Disabled crossplay

Hello. When I tried playing with some friends who were on PC, while I'm on Xbox, I had issues trying to join their party in apex legends. I looked in my settings to find out that crossplay was disa...

EA_Illium
5 years ago
@THEMrCoLALA Something may not be allowing you to access the settings. To check have you made any changes to the privacy setting on your Xbox account or are you on a child account?

If not can you clear your console cache and see if it continues?

Persistent Storage
1. Go to settings > Select Device & Connections > Then Blue-Ray
2. Select Persistent Storage > Clear Persistent Storage

Alternate Mac:
1. Go to settings > Select General  > Then Network settings
2. Go to advanced settings > Alternate Mac address > Select clear
3. Select restart

THEMrCoLALA

5 years ago

It is stuck as disabled.

THEMrCoLALA

5 years ago

It just doesn't reply

EA_Illium
EA Staff (Retired)
5 years ago
@THEMrCoLALA Something may not be allowing you to access the settings. To check have you made any changes to the privacy setting on your Xbox account or are you on a child account?

If not can you clear your console cache and see if it continues?

Persistent Storage
1. Go to settings > Select Device & Connections > Then Blue-Ray
2. Select Persistent Storage > Clear Persistent Storage

Alternate Mac:
1. Go to settings > Select General  > Then Network settings
2. Go to advanced settings > Alternate Mac address > Select clear
3. Select restart
- SleebyHead
  1 year ago
  I have the same problem on PS4, te crossplay option is greyed out in game. I am searching since hours in the forum and reddit and cant find something. there is no one in the queue so I need crossplay, any help?