Community ManagerHey @CptSnefot.
I know that dealing with disconnections can definitely be frustrating. What sort of troubleshooting steps have you been able to try so far since this started happening?
/Kent
Hello.
These steps didn't work for me..
"Check For System Update
Turn on the PS4. ...
Select Settings from the home screen. ...
Select System Software Update. ...
Install the latest firmware.
Restore LicensesStep 1: Log into the PSN Account that purchased the content in question.
Step 2: Go to Settings > Account Management, and select Restore Licenses.PlayStation 4 or PlayStation ProPress the PS button on your controller to bring up the XMB™ screen.
Go to Settings.
Choose Application Saved Data management.
Select Saved Data in System Storage.
Choose Delete.
Select the game you cannot connect to.
Delete all game data and squad or roster files listed.
(NOTE: When you play a sports game online, the online roster automatically downloads before your match starts.)DELETE AND REDOWNLOAD ADD-ONs/DLC*Follow these steps if you need to delete and re-download Add-ons/DLC on a PlayStation 4 in order to troubleshoot a licensing issue.1. To delete the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Notifications
3. Select Downloads
4. Select the Product that the player is encountering the issue with.
5. Press the Options button on the Joypad and select Delete.1. To re-download the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Library
3. Select Product
4. Select My Add-ons..
5. Select the Product that you wish to download.
6. Press the Options button on the Joypad and select Download.
7. The Add-on/DLC will now re-download.DELETE PSN IDSelect the icon of the user.
Press the button, and then select [Delete] from the options menu.
(Note: Demos and other content downloaded for free from (PlayStation®Store) may not be deleted)
As promised please find below the advanced trouble shooting steps:Check Nat Type :PlayStation 4: Go to Settings, then Network, then Internet Connection Status. Your NAT type should be listed near the bottom of the screen.STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.TEST NETWORK CONNECTION1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Network icon.
3. Scroll down to Test Internet Connection
4. The PlayStation 4 will now test basic network information
1. Log in your Origin Account (help.Description of issue:
2. Click on "Manage my Accounts"
3. Select "My Cases" and click on case
4. Hit on "Resume" and choose the chat Me option."
Community ManagerGot it, thanks!
Can we try changing your PS4 to a different DNS to see if that helps? The DNS is the address book your console would be using to connect to destinations on the internet. Using a different DNS can help out with some connection issues.
To update your DNS follow the steps below:
Let me know how that goes when you can.
/Kent
Community Manager
