E-mail Saying Banned but Ban-History is empty?
Hello,
I just received an email from [edit: email address removed] saying that "Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features."
I never cheated or done anything against TOS in Apex Legends. I checked "MY BAN HISTORY" on https://help.ea.com/en/my-ban-history/ and nothing was listed there, does that mean the email was a phishing attempt?
This is very confusing because the source of the e-mail seemed legitimate.
I went ahead and changed my account password just to be safe, do I need to do anything from this point on?
Thank you.
Hey @FeverStriker @mlssgucci,
If you're seeing a ban message in-game, regardless of whether or not it appears on the ban history page, please submit an appeal to our Terms of Service team with these steps: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
The ban history page shows specific types of account bans and may not show all in-game bans or suspensions, but those can still be appealed with the steps above.
