Forum Discussion

MurksX's avatar
4 years ago
Solved

EA - Twitch linking issues

Hello,

In the past i have been able to access the prime gaming packages with ease, but recently i haven't been able to (referring to Apex Legends Packs). My Twitch account was already linked with my Amazon and EA account, and when i checked twitch it said it was linked, however EA said there were no connections. I Unlinked the account via twitch, and tried re-linking, however, nothing prevailed.

There were multiple posts about this issue, i will be quoting this one:

https://answers.ea.com/t5/Technical-Issues/My-EA-account-isn-t-linking-with-my-Amazon-account/m-p/10287652#M40253

"I tried to claim the pack rewards, they were successfully claimed but above them it was still indicated to "Link game account". So I tried to link it, I logged in my Amazon account, I proceeded to log in my EA account but when I tried to connect a message poped up that said: "There was a problem... We encountered an error and were unable to complete your request. Please try again later.". I kept trying for a couple of days without any success."

I suffer the same exact issue, but all EA staff has said was to go to https://help.ea.com/en/contact-us/new/.

Even if i follow the the process of: Apex>Pc>Twitch>Linking i get the link)

https://help.ea.com/en/contact-us/new/?product=apex-legends&platform=pc&category=twitch-prime&issue=account-link-issue

After the link loads, it returns a 404 page:
https://help.ea.com/en/404/

Obviously this problem isn't fixed, its useless.

THERE ARE ZERO CONTACT TO STAFF VIA ANY MEANS.

The domain for contact us doesn't exist, i can't even converse with the staff, and whomever responds, i hope it isn't a redirect to the contact us, because as i stated, the domain doesn't exist for my issue, its a 404 error.

7 Replies

  • @MurksX I have a similar problem. It says the error has occured and to try again when I try to link the account. When I go back to prime gaming it shows as if my account is linked but when I collect the loot it won't appear in the game.
  • Hello,

    I've submitted multiple tickets with Amazon Prime Gaming, Twitch, and EA Sports.

    I've relinked my account and validated my origin is connected.

    I've joined Good Morning Madden (GMM) and claimed 20 GMM packs that are not making it in-game. 

    I've supplied screenshots and all the information possible and my tickets continue to be closed. Each vendor says it's the other vendors fault for not fulfilling the inventory.

    Please help.

  • I need some help..to link my PSN account to Twitch Amazon Prime Gaming..

    I dont have acces to my play station and I want that account to be linked to other

  • Mine says account ineligible. Why?

  • AbzFPS's avatar
    AbzFPS
    Seasoned Novice
    3 years ago
    @EA_Atic I just did that experiencing the same issue where my twitch linking is putting me on a password change loop, gone on to twitter ea help and they're sending me back here, what is the solution to linking my account?

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