Hello EA,I've had several times now in the past few weeks Network Error Disconnects, and because of the Network server issues/errors, I still also received an abandon penalty for leaving the game.This happened once a few weeks back in Ranked, and I lost points plus the abandon penalty of 10 minutes.Today as I type this, just 5 minutes prior, there was a network error in Arenas, everyone on the map froze, then the game kicked us off the map, with a network connection error message that appeared on the screen and then I also received a 10 minute penalty.Seriously, this needs ASAP fixing, of at least removing Abandon Penalties of 10 minutes, since it's assumed fixing the network issues aren't going to be resolved anytime soon.People are not going to appreciate these penalties when we've done nothing wrong.So sad... 😮

Hey @xpl0its it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Darko

EA - Unfair - Network Disconnect & Abandon Penalty!

27 Replies

EA_Darko
Community Manager
5 years ago
Hey @xpl0its it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko
xpl0its
5 years ago
This is the usual network issues that have been going on since the beginning.
There is nothing wrong with my connection.
I'm only suggesting because of the instability with the Servers/Network, to have EA seriously consider removing these abandon penalties we receive unfairly when the network disconnects us.
THANKS
P.S. It would be great if others reply and let us know if you also experience the same problem?
xpl0its
5 years ago
Search the Forums EA, I'm not the only one, these are just a few links!
Solved: Server disconnect, Unable to return, Penalty Received. - Answer HQ (ea.com)
Solved: Out of sync error got me a penalty - Answer HQ
Solved: Game Disconnect you then put you on abandon penalty - Answer HQ (ea.com)
Solved: DISCONNECTED FROM APEX SERVER THEN GIVING ABANDON PENALTY - Answer HQ (ea.com)
False Abandon Penalties - Answer HQ
EA_Darko
Community Manager
5 years ago
Hey @xpl0its most of the threads you linked are showing as solved after basic troubleshooting steps.

Darko
xpl0its
5 years ago
@EA_Darko

I'm trying to explain that my network is not the problem. There has been constant disconnects and server errors in this game since the beginning, that is the problem(s)!
At some point in time you will get disconnected, and there's nothing anyone can do about this, other than EA improving the stability of their servers.

So, if this ever happens, in the meantime it would be really great if EA did away with the Abandon Penalties when the Network disconnects us.
I noticed a lot more posts on the forum over this issue(s)...
P.S. And to of course be fair to EA, I have done all the troubleshooting steps before in the past, nothing works, or changes, because I'm not the problem. I also have a background of 20 years in IT, I certainly know how to build my own computers, along with setting up and running a proper home network, and I blew almost $300 USD on a Netgear XR500 Nighthawk Router to ensure I'd also have good performance on a router too.
Ki11DowN
5 years ago
@xpl0its server hosting isnt changing anytime soon. I think if i remember there was like a 5+ year contract with the company hosting the servers from what i understand. Cant believe no servers were in California . I can never get lower than a 35 ping.
vaz_quez0112
4 years ago
Servers are so bad. I always get an issue and have to wait 10 minutes. Let’s hope the new season addresses this one way or another.
Jason4557
4 years ago
@xpl0its i'm experiencing the same problem, this is the 5th game in a row and i'm beyond tired of it.
My internet is fast and stable, yet it's always the "out of sync" issue.
i've spent money on this game and it's beyond annoying that a game i've put time and money towards, gives me a penalty for the servers issues.
M80900
4 years ago
I get this error every time and only when i ranked. Switch user here. Why in gods name do i get punished dor something that is out of my control ? Like really man.
KizziFox
4 years ago
I have just been kicked off from the game. I do not mind that as i know currently the game kicks you off constantly but you can reconnect. The issue is that once my whole team got wiped the screed did not load anything and did not allow me to leave to the lobby. It was a ranked game so I don't mind losing point if I did not do so well but I got an Abandoned game status, 10 min penalty and minus 72 points. ( This is Platinum ranked)
The point loss is what I feel as unfair and hope you fix your connection issues soon. Hopefully I get a point refund ...