Forum Discussion

Not applicable

4 years ago

Solved

EA - Unfair - Network Disconnect & Abandon Penalty!

Hello EA, I've had several times now in the past few weeks Network Error Disconnects, and because of the Network server issues/errors, I still also received an abandon penalty for leaving the game. ...

EA_Darko
4 years ago
Hey @xpl0its it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

xpl0its

Not applicable

4 years ago

This is the usual network issues that have been going on since the beginning.

There is nothing wrong with my connection.

I'm only suggesting because of the instability with the Servers/Network, to have EA seriously consider removing these abandon penalties we receive unfairly when the network disconnects us.

THANKS

P.S. It would be great if others reply and let us know if you also experience the same problem?

xpl0its

Not applicable

4 years ago

Search the Forums EA, I'm not the only one, these are just a few links!

Solved: Server disconnect, Unable to return, Penalty Received. - Answer HQ (ea.com)

Solved: Out of sync error got me a penalty - Answer HQ

Solved: Game Disconnect you then put you on abandon penalty - Answer HQ (ea.com)

Solved: DISCONNECTED FROM APEX SERVER THEN GIVING ABANDON PENALTY - Answer HQ (ea.com)

False Abandon Penalties - Answer HQ

EA_Darko
Community Manager
4 years ago
Hey @xpl0its most of the threads you linked are showing as solved after basic troubleshooting steps.

Darko
- xpl0its
  Not applicable
  4 years ago
  @EA_Darko
  
  I'm trying to explain that my network is not the problem. There has been constant disconnects and server errors in this game since the beginning, that is the problem(s)!
  At some point in time you will get disconnected, and there's nothing anyone can do about this, other than EA improving the stability of their servers.
  
  So, if this ever happens, in the meantime it would be really great if EA did away with the Abandon Penalties when the Network disconnects us.
  I noticed a lot more posts on the forum over this issue(s)...
  P.S. And to of course be fair to EA, I have done all the troubleshooting steps before in the past, nothing works, or changes, because I'm not the problem. I also have a background of 20 years in IT, I certainly know how to build my own computers, along with setting up and running a proper home network, and I blew almost $300 USD on a Netgear XR500 Nighthawk Router to ensure I'd also have good performance on a router too.
  - vaz_quez0112
    Not applicable
    4 years ago
    Servers are so bad. I always get an issue and have to wait 10 minutes. Let’s hope the new season addresses this one way or another.
- need4weed20
  Not applicable
  3 years ago
  The fact you can get an abandonment penalty for connecting issues and not pressing quit in game is a major flaw.
- DrugLeon
  Not applicable
  3 years ago
  I am trying to report a bug in your game because my account is getting ruined by your servers(I am getting disconnected and then getting AFK penalty like I left the game)
  Your troubleshooting guides are not helpful as I've tried the steps and I can't find any solution. Your system might get my main account banned because of your issue. I don't know what to say or do but I'm scared of losing my progress and all the money(REAL money) I spent on game. Can you do something about the penalty??? @EA_Darko