Forum Discussion

LooCoo87's avatar
LooCoo87
3 years ago
Solved

EA account deleted and linked with Xbox

Bought the Xbox series s after years of not owning Xbox , download the apex and was excited to pay again and they message pops up to reset password as was not used for a while , was trying to reset i...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @LooCoo87 If the EA account linked to the Xbox is deleted you will need to send a password reset (restore deleted accounts) to try and reactivate the account. If you no longer have access to the email I would recommend getting in touch with your email provider for assistance getting back into the email. 

    Thanks!

LooCoo87's avatar
LooCoo87
3 years ago

I spoken with Microsoft to unlink my old EA account that I can access to it and they told me they can't and you now telling me you cannot to so I'm stuck with my Xbox paying for game pass ultimate and I'm unable to play EA games included in subscription 

Was trying to link the Xbox game tag with new EA account that I using on my pc and cannot do it for same reason that's deleted old EA account that I lost access to it it's blocking me in every possible way...

I'm left here with this s*** alone 

bryceber123's avatar
bryceber123
3 years ago

I have same problem except I do have access to the email and I am able to reset the password and nothing. After numerous attempts to contact EA help to reactivate the account I am still left with the same pop up message when trying to play apex. EA has absolutely horrendous customer service and they have provided no help at all. I am left unable to play Apex or any EA game on my current Xbox account that I have owned since 2014. EA is an absolute joke for having no solution to this problem as it’s been ongoing for about a year now after some research. I will not be purchasing an EA games in the future or supporting this company in any way, absolutely terrible experience and service.

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