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PortakalRengi12's avatar
PortakalRengi12
10 months ago
Solved

EA and Steam have Same Mail

My EA and Steam accounts have same e-mail address. Now i cant link them. When i try to link them i get an error. I buyed EA Play from steam but it didn't work in my EA account. How to solve this?

  • EA_Mako's avatar
    EA_Mako
    10 months ago

    Hey @PortakalRengi123,

    Thanks for the screenshots.

    The error mentions that your Steam account is already linked to another EA account. That would be why you're unable to link it here.

    I see you had started a live chat earlier, so you can try to resume the case from your case history page here.

    Otherwise, it would be best to create a new case if you're having any issues accessing the account that's already linked with your Steam account.

     
    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @PortakalRengi123,

    EA Play has a game list that may change from one platform to another, so the subscription is unique to the platform it was purchased on initially.

    If you've picked up EA Play on Steam, you'll have access on Steam but not to the EA Play list on PlayStation, Xbox, EA app, etc.

    You can check out the EA Play game list here to see what's available on each platform. 

    As far as linking accounts, keep in mind you can only link one of platform to each EA account over its lifetime. If you had a different Steam account linked in the past, you wouldn't be able to link another one to the same EA account, for example.

    What error are you getting when trying to link accounts?

  • PortakalRengi12's avatar
    PortakalRengi12
    10 months ago

    My e-mail same in both (EA and Steam) when i try to link them it doesnt work.Also, i  try to play "It Takes Two". When i try to link them in-game i cant take any verification e-mail, but when i try to link them from web it says "your accounts linked from e-mail" because like i say both have same e-mail. My main problem is i cant take any verification mail.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hi @PortakalRengi123,

    Can you take a screenshot of the error message you're seeing?

    It doesn't matter which email you're using for the Steam account, all that would matter is whether your EA account has been linked to a different Steam account previously.

    If you're not receiving verification emails, it may help to contact support directly so they can check into this further.

    https://help.ea.com/help/faq/using-ea-help
  • PortakalRengi12's avatar
    PortakalRengi12
    10 months ago

    i added 2 screenshot, one of them shows my error in Turkish and the other one is about help site. I cant see "start conversation" button.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @PortakalRengi123,

    Thanks for the screenshots.

    The error mentions that your Steam account is already linked to another EA account. That would be why you're unable to link it here.

    I see you had started a live chat earlier, so you can try to resume the case from your case history page here.

    Otherwise, it would be best to create a new case if you're having any issues accessing the account that's already linked with your Steam account.

     
    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.
  • PortakalRengi12's avatar
    PortakalRengi12
    10 months ago

    I never link my EA account any steam accont. It is my first time to trying to link my EA and Steam accounts. But like i say, both of them have same mail.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hi @PortakalRengi123,

    Based on what is said in the screenshot that appears to be incorrect.

    Please reach out to support directly as they'll need to assist further from this point.

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