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redpurpule's avatar
redpurpule
Seasoned Newcomer
19 days ago

EA app tried to launch APEX through Epic Games Store.

In the past, I linked my EA with Epic. I tried to play APEX in EA app. But since I download APEX in Epic Games Launcher, when I try to launch APEX in EA app, it came to launch APEX through Epic Ga...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
18 days ago

Hey @redpurpule,


Can you try uninstalling the game through the Epic Games launcher and then reinstalling it using the EA app while the Epic Games launcher is closed? 

redpurpule's avatar
redpurpule
Seasoned Newcomer
14 days ago

@EA_cuervo 

I only can select below in Epic Games Launcher.
- Go To Store Page
- Add To Favorites
- Add To Collection

There are no item of uninstall.
I asked Epic Games support team the item of uninstall in Epic Games Launcher.
They answered "If there are no item of uninstall, the game is managed by EA app. Therefore you can uninstall APEX in EA app".

And, after uninstalling APEX in EA app once, I downloaded APEX again.

But the status wasn't changed.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Could you please try clearing the EA app's cache to see if it will allow you to use the EA app only to launch the game:

    1. Go to the EA app’s menu.
      • On Windows, select the three dashes in the far-left corner of the EA app.
      • On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.
    • redpurpule's avatar
      redpurpule
      Seasoned Newcomer
      7 hours ago

      I tried clearing the EA app's cache a few times by following the steps you showed me.
      But the status wasn't changed.

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