I've been going through this all day, and here's what I've learned; If you can't log in using the original email that you set the account up with many, many years ago, you can answer a list of questions. Date of birth, billing address, last four of credit card on account, and two ea titles you've bought (using the locked xbox account) with their dates of purchase. I wasn't able to pass the test after several tries, probably because I used a bogus birthday just to rush through the set up.
I was told by EA that I would have to change my gamertag, but I don't know if they mean literally just changing the name or opening a new Microsoft account. I think I may have to choose between not playing any ea games, or switching my xbox account and losing every other game I have owned in the last 20 years.
I'm having the same issue. I have an EA account from YEARS ago, maybe when I played Skate 2 on xbox 360. That account has always just transferred over as I got new EA games. Even after changing my gamertag and my email for my microsoft account. I was playing EA games just fine and then all of a sudden it told me my EA credentials have expired and I need to reset my password. I ended up making a new EA account by mistake and now I just want to link my xbox account and the new EA account since that's the only account I have access to. I've communicated with EA live chat support and they were absolutely no help. I'm at a loss and don't know what to do. I have so many EA games I paid for that I'd like to be able to play that I just can't. It's incredibly frustrating.
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