Forum Discussion

2 years ago

Solved

Ea Disabled Account

I can’t not play any EA games. It tells me my password has been expired and need to reset but when I go to reset it, i says it’s connected to a [edit: email address removed] account. EA is the hardest to get ahold of, they just give you the run around over and over again. I just need help getting es reconnected to my PlayStation profile

EA_Mako
2 years ago
Hey @e92971b9ac169b5f,

I'm afraid we're unable to make any changes to accounts via the forums.

If you don't have access to the email address currently registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.

1 Reply

EA_Mako
Community Manager
2 years ago
Hey @e92971b9ac169b5f,

I'm afraid we're unable to make any changes to accounts via the forums.

If you don't have access to the email address currently registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further.