The Sims TeamHi @Urban_Hymnss,
Very sorry to hear this, and while I can't go into account specifics on Answers HQ for security and privacy reasons I will do what I can to shed some light on this issue to prevent this from happening in the future.
For starters, any type of missing content claim requires a Proof of Purchase or "PoP" to begin the investigation. We need this information to help us validate that the content you claim to be missing was purchased on the account it was claimed to be purchased on, and that the content was purchased from an authorized retailer to prevent fraud.
We have a list of verified online retailers available on Help.ea.com here, if for any reason you purchase content outside of Origin or the EA app you should make sure you're using a site listed in that article instead.
We here on Answers HQ cannot modify your account or grant content to it in any way, so any missing content claims do need to be handled by staff at Help.EA.com. If you have any feedback or concerns with the help you received you can always provide feedback on your My Cases page here as well.
I hope this was helpful, and as I've answered all that I can on this topic over the forums this thread will now be closed.
Thanks.
Community Manager
