EA Help Cases are stuck on "Waiting for Player" & auto-closing

EA Help wont answer to me. When I opened a case for it. I was given a case number and a subsequent email said a Game Advisor would contact me soon. I never heard anything from anyone. But I noticed when I would go in to check on my case that it always said "Waiting on Player" under status and always prompted me to "Resume Case", indicating that if I didn't resume the case it would be auto closed. So I'd click "Resume Case" and absolutely nothing would change. I'd go back in to check it and it would still say "Waiting on Player" and "Resume Case". After a couple of days with no response from EA, the ticket was marked "Fixed" and closed. I sent a follow up email which has gone completely unanswered. So I opened a second case and now the same thing is happening with this new case. Constantly says "Waiting on Player" and "Resume Case" no matter how many times I click on the "Resume Case" button. 
I'm having a problem with getting rewards for a entered code to get apex coins... Just imagine that you bought a really working non-used code, entered it on the official EA website, the code was accepted, but no coins were added to my account, and the code is already counted as used, as if I had already spent coins... So I really need individualized support, from EA on my case! Reference on same Issue 
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