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alarosa10's avatar
alarosa10
Rising Newcomer
24 days ago
Solved

EA says Steam and Xbox accounts are linked but Xbox account isn't connected

Hey there, so basically I had to play chess with EA/Google/Xbox to be able to set up accounts properly. I transferred my Xbox account that I wanted from an old EA account when it was linked and I re linked it to my main account on EA. It says its properly linked however when I get in game nothing has transferred over. Any help? I also have a Steam account linked on the EA main.

  • Hey alarosa10​,

    All of your Apex progress is stored on the EA account level, so if you unlinked your Xbox and linked it somewhere else, all that progress doesn't carry over with it. It's mentioned in our account unlinking article as well as the disclaimer you get when you unlink a platform:

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hey alarosa10​,

    All of your Apex progress is stored on the EA account level, so if you unlinked your Xbox and linked it somewhere else, all that progress doesn't carry over with it. It's mentioned in our account unlinking article as well as the disclaimer you get when you unlink a platform:

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.