Forum Discussion

2 years ago

Solved

EA support broke my account

Hello everyone! Today we will listen to how I have been crying for a week 🙂 Or the story of one helpless person. 1. Hacker hacked my EA account. 2. Hacker got two bans. (Apex Legends + EA ac...

EA_Pulsar
2 years ago
Yes, the information about the ban history is on the screenshot.

You can always contact our TOS team through the form available here on our website.

Our live support can also help you transfer your case to that team after securing your account so you can reach out to our chat or email support to confirm this.

For more information on what to do if your EA Account has been hacked, you can go here

EA_Pulsar

Community Manager

2 years ago

Hello @hadesufps

I see that your account is currently blocked as a result of unauthorized activity by someone who gained access to your account. Our Terms of Service (TOS) team will need to review the situation and confirm the details.

Unfortunately, I don't have the ability to personally review your account or provide further information. However, you can reach out to our live support to inquire about the status of your case and ensure that it has been forwarded to the Terms of Service team. The team will also help you secure the account.

Please keep in mind that not all bans are immediately visible in the ban history.

Our support team will never ask you to provide your password, so please never share that with anyone.

Thank you for your understanding.

EA_Pulsar