Forum Discussion

3 years ago

Solved

EA support not doing more then looking at their bot report

So I had few weeks back account hack and the person who hacked my account used aimbot and all of that stuff to get account banned. I contacted EA customer support they said they will "look" into the...

EA_Darko
3 years ago
You will need to speak to our Terms of Service team in relation to any ban @DaveRISK23

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

EA_Darko

Community Manager

3 years ago

You will need to speak to our Terms of Service team in relation to any ban @DaveRISK23

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

DaveRISK23
2 years ago
@EA_Darko You see thats the problem, even tho I have contacted them multiple times ready to prove in any way that what they did was wrong all i got was cold shoulder and no more opportunity to dispute it cause every time i try to start a case it doesnt show up on My Case tab.
- Asmodeus566
  Hero+
  2 years ago
  @DaveRISK23
  
  Here on AHQ we cannot assist with account issues.
  
  For that you will have to contact EA help: Contacting EA help https://help.ea.com/help/faq/using-ea-help
  
  For hacked accounts: If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
  
  Or contacting the ToS team: If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
  
  However if you have submitted multiple disputes and they have made a final decision then there probably is not much that will change your situation.
  
  This thread is pretty old now and to avoid further Necro posting I am going to lock the thread.
  
  If you run into any further issues please create a new thread so that we can begin tracking accordingly!