Forum Discussion

2 years ago

EA Support removed their phone number and Email

After I had changed mt EA email about a year ago I've had to go through proof of purchase cases and they've been really easy up until recently after EA removed their phone number and I believe email ...

EA_Mako

Community Manager

2 years ago

Hey @Umkindabad,

We do still have email and chat support, though phone support may depend on your location and the options selected.

That said, 5 days without a reply is definitely pretty unusual and you should be hearing back before that point.

Since you mentioned your case was closed without a reply, I'd head to your cases here and resume or add a new reply to that case as you haven't yet heard back.

It sounds as though you're familiar with the process but do make sure you have these screenshots available when contacting support as they'll need that information to proceed here.

Umkindabad
2 years ago
I have the provided proof of purchase the problem is I can't seem to call or get any reply from support. I never changed my location so I don't understand the unavailability of the live chat. Could you provide me a phone number or link to a live chat service?
- EA_Mako
  Community Manager
  2 years ago
  Hey @Umkindabad,
  
  You can add a reply via your case history page, or by creating a new case using the links in my previous post.
  
  That would show the available contact options depending on your location and the time, we don't have a direct way around this without using those options however.
  
  I see that you haven't heard back yet, please create a new case and contact support again as they will need to address this for you.
  - Umkindabad
    2 years ago
    I've made two new separate cases for both coin bundles purchased with their respected proof of purchase and closed the initial case since it wasn't going anywhere. I responded to the emails asking me if I still needed help and when I responded to it saying I did, it still marks my cases as "waiting on player" could you give me a step by step guide to the email way as to provide proof of purchase? Or again if there is a potential for a live chat with an employee I can take. I don't have that option appear for me anymore and it would make this a lot easier if I did. Please and thank you. Its seriously confusing and feels almost like I'm being robbed of my coins, it also doesn't help that I have such a short time frame before the event in apex goes away.