Apex Packs not received
I purchased 100 packs on 4/14/26 at 1:20am PST. I upgraded those packs with the red in-game currency. Then i opened all of them, and before seeing any rewards was prompted a server connection issue. So i reloaded the game, and was given crafting materials for the packs, but not a single cosmetic item was received.
I am on Ps5, and my account name is CliffHuxstable. I messaged eahelp last night to recieve a case number, however was not given any additional information. I wanted to follow up as ea help mentioned this issue was happening amongst other players at around the same time.
Hey _HennGawd_,
Just to confirm with you here, you do receive the contents of these packs even when this error pops up. What the error will prevent are the new item notifications, meaning you may unfortunately need to check each Legend/Weapon, etc. to see what's new.
This is something we're tracking and looking into, so while we don't have any specific ETA for a fix at this time, you can follow our Trello page here for additional info as it's available. Thanks!
