I have the provided proof of purchase the problem is I can't seem to call or get any reply from support. I never changed my location so I don't understand the unavailability of the live chat. Could you provide me a phone number or link to a live chat service?
Community ManagerHey @Umkindabad,
You can add a reply via your case history page, or by creating a new case using the links in my previous post.
That would show the available contact options depending on your location and the time, we don't have a direct way around this without using those options however.
I see that you haven't heard back yet, please create a new case and contact support again as they will need to address this for you.
I've made two new separate cases for both coin bundles purchased with their respected proof of purchase and closed the initial case since it wasn't going anywhere. I responded to the emails asking me if I still needed help and when I responded to it saying I did, it still marks my cases as "waiting on player" could you give me a step by step guide to the email way as to provide proof of purchase? Or again if there is a potential for a live chat with an employee I can take. I don't have that option appear for me anymore and it would make this a lot easier if I did. Please and thank you. Its seriously confusing and feels almost like I'm being robbed of my coins, it also doesn't help that I have such a short time frame before the event in apex goes away.
Community ManagerHi @Umkindabad,
I do see two created cases that have attachments and are currently marked as receiving updates from you, rather than just "Waiting on player."
That should hopefully mean things are moving along from that initial creation and you're waiting on a review of the situation, please keep an eye out there and you should be receiving a reply to move this process forward.
Could you clarify to me what I'm supposed to do exactly? It says on the EA website that my cases have been updated today, and yet I never got an email reply or anything. Do I simply just sit and wait and hope? Last time I waited 5 days and they auto set my case to fixed without fixing anything, I'm worried that they'll do that again without communicating with me. How am I supposed to respond to them or communicate with support if they aren't emailing me back for days? You seem to be the only person willing to communicate with me about this so I'm really trying to figure this out..
Community Manager
